Return, Refund and Exchange Policy

At SANJILA's, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a return or exchange may be necessary. Please read our Return Policy carefully to understand the conditions and process for returns, refunds, and exchanges.

1. Damaged or Defective Items Upon Delivery

We take utmost care in packaging and delivering your jewelry. To ensure your peace of mind, we have a strict policy regarding damaged or defective items:

  • Mandatory Inspection at Delivery: It is mandatory for the customer to thoroughly inspect the product in the presence of the delivery personnel at the time of delivery.

  • Immediate Notification for Damages: If you find any damage, defect, or discrepancy with the product during this inspection, you must immediately notify our customer center or our official Facebook page while the delivery person is still present. Please provide clear photos or videos of the damaged item if possible.

  • No Claims Entertained Otherwise: No claims for damage, defect, or discrepancy will be entertained once the delivery person has left and the product has been accepted without immediate notification. Your acceptance of the product without immediate notification implies that the product was received in good condition.

2. General Return and Exchange Conditions

For items that are not damaged upon delivery but you wish to return or exchange, the following conditions apply:

  • Eligibility: Items must be unused, unworn, in their original condition, and in their original packaging with all tags and labels attached.

  • Timeframe: Returns or exchange requests must be initiated within [Number] days of the delivery date. (e.g., 7 days, 14 days)

  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

  • Non-Returnable Items: For hygiene reasons, certain items such as earrings (unless defective upon delivery) may not be eligible for return or exchange once opened or worn. Custom-made or personalized items are also non-returnable.

3. Refund Process

If your return is approved, we will process your refund as follows:

  • Deduction of Delivery Charge: The refund amount will be calculated by deducting the original delivery charge from the total purchase price.

  • Processing Time: We will initiate the refund process within 2 working days from the date we receive the returned product at our hub and confirm its eligibility.

  • Refund Method: Refunds will be processed using the original payment method, or as otherwise agreed upon. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider's policies.

4. Exchange Process

If you wish to exchange an item, please contact our customer center to discuss availability and arrange the exchange. The same conditions regarding item eligibility and inspection apply. Any price difference for the exchanged item will be adjusted accordingly.

5. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer center via [Your Business Email Address Here] or our official Facebook page within the stipulated timeframe.

  2. Provide Details: Include your order number, the item(s) you wish to return or exchange, the reason for the return/exchange, and clear photos if the item was damaged upon delivery.

  3. Await Instructions: Our team will review your request and provide you with detailed instructions on how to proceed, including the return shipping address.

  4. Ship the Item: Securely package the item and ship it back to us as per the instructions provided. Please consider using a trackable shipping service.

6. Contact Us

For any questions regarding our Return Policy, please contact us at: sanjilas.bd@gmail.com